Get to know Ronnie

Meet Ronnie, FAST’s virtual assistant - here to help make everyday banking a little easier. Whether you have a question, need help finding information, or want assistance online or by phone, Ronnie is ready to help whenever you need her.

Created to reflect the friendly and caring spirit of FAST, Ronnie is designed to provide helpful support while making your experience simpler and more convenient. Ronnie is just the beginning, with more capabilities on the way!

The Story Behind the Name and Image 

Ronnie’s name and image were chosen to honor two remarkable individuals whose dedication helped shape FAST into what it is today.

Ronnie is named after Mr. Ron Allvin, FAST’s longest-serving Board Member. Ron began serving in the 1960s, and his decades of leadership, commitment, and care have made a lasting impact on FAST and the members we serve.

Ronnie’s image is inspired by Ms. Marilee Cardaras, FAST’s second longest-serving Board Member. Marilee’s FAST journey began as a FAST employee before joining the FAST Board in 1991, representing a lifetime of service to our members and community.

Together, Ron and Marilee represent more than 90 years of dedication, leadership, and heart.

Ronnie represents the people, values, and service that define FAST — honoring our history while helping lead us into the future.

Getting the Most Out of Ronnie

Ronnie is conversational and she works best when you speak to her naturally. Instead of waiting for a menu or saying a specific keyword, just tell her what you need the way you would tell one of us. The more you talk to her, the better she gets.
A few things that help:
  • Speak in complete thoughts. "I want to know your branch hours" works better than "hours."
  • If she asks you to rephrase, try saying it a different way. She is still learning and every interaction helps her improve.
  • If she cannot help with something, she will connect you with a FAST representative who can.

What Ronnie Can Help With

Ronnie handles a wide range of common questions, including:
  • Branch hours and locations
  • General questions about FAST products and services
  • Routing and connecting you to the right department
She is just getting started. More capabilities are on the way.

Frequently Asked Questions

Why did Ronnie ask me to rephrase my question?

Ronnie is a conversational system and she is still learning. When she asks you to rephrase, it means she wants to make sure she understands you correctly. Try saying it a different way and she will do her best to help.

How do I reach a FAST representative?

Just tell Ronnie you would like to speak with a representative and she will connect you right away.

Is Ronnie available after hours?

Ronnie answers every time you call, day or night.

How does Ronnie get smarter over time?
Ronnie learns from real interactions with FAST members. The more she is used, the better she gets at understanding what members need and getting them there faster.
 

We Want to Hear From You

Have feedback about your experience with Ronnie? We are always looking for ways to improve.

Send us a message

24/7

(559) 584-0922
Podemos hablar español.

Quickfone
(Telephone Audio Response)
Dial (888) 776-0005
Must preregister before using this service.

*To help us provide the best possible service to our members, phone calls with FAST may be monitored or recorded for quality assurance and training purposes.

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